Solutions
Insights
Sustainability
About Tetra Pak
Contact us
Careers
Media
Suppliers
Taiwan
Introduction
Contact us
Home Solutions Tetra Pak® Services Service offerings Maintenance Services

Want to ensure your equipment runs better and more reliably?

Tetra Pak® Maintenance Services is designed to ensure it does just that. Equipment often runs under tough conditions, which makes it crucial to check and replace critical parts regularly. Tetra Pak’s Maintenance System is a reliability-based maintenance methodology that provides you with the right combination of predetermined, condition-based and corrective maintenance strategies. It’s a platform for continuous improvement built on feedback from Tetra Pak’s worldwide installed base. 

Proactive care to maximise uptime

man walking next to machine

Equipment maintenance

Equipment maintenance

Tetra Pak takes proactive care of your production equipment, minimising your risk of downtime and even predicting failures before they occur. Skilled service engineers will promptly solve any issue that might arise and prevent it recurring.

factory shot with people and machinary

Site support

Site support

Through Site Support, Tetra Pak’s world-class experts are closer to you than ever before – whether they service on site or remotely. And whether you need proactive staff training or instant assistance, Tetra Pak has the competence to match your operational needs.

three people laughing with laptop

Assessment services

Assessment services

Partner with Tetra Pak to take a deep dive into your plant’s operation. Tetra Pak inspects, validates and calibrates your equipment to ensure it meets food safety regulations and secures product quality to achieve your operational goals. Other benefits include minimised unscheduled downtime, reduces maintenance costs, energy efficient production and Quality Management System support.

two people talking

Maintenance management

Maintenance management

Identify areas for improvement with Tetra Pak Maintenance management. Benefits include: Balance the cost, risk and performance in line with your strategy to achieve an optimal maintenance solution Simplify maintenance administration work Gain insights through global benchmarking

Remote support

Minimise production downtime, disruption, and costs with Tetra Pak’s fast, efficient Remote Support service. With industry-leading innovations and features, Tetra Pak’s world-class experts are closer to you than ever before to give you greater peace of mind. It’s a modern, easy-to-use tool for remote support in issue resolution that offers consistent, high-quality support, wherever you are.

Download one-pager⁠

Remote support

Minimise production downtime, disruption, and costs with Tetra Pak’s fast, efficient Remote Support service. With industry-leading innovations and features, Tetra Pak’s world-class experts are closer to you than ever before to give you greater peace of mind. It’s a modern, easy-to-use tool for remote support in issue resolution that offers consistent, high-quality support, wherever you are.

Download one-pager⁠

Discover the benefits of remote support

man with headset

Real-time support

A 24/7 service desk available through WhatsApp, email, phone and video guidance, and with real-time text-to-text translation (via WhatsApp and email) in over 100 languages, access to world-class engineers has never been easier.

graphic elements model

Save machine downtime, disruption, and costs

Solving more issues remotely minimises discretion and downtime and maximises production and will increase an average plant’s uptime by 130 hours annually. Remote support also saves you the cost of site visits and reduces required car travel by up to 10%. That’s equivalent to a CO2 reduction of 220,157 kg.

man repairing machine phone remote headset

Visual Assistant

Visual Assistant is an industry-leading virtual channel that enables real-time assisted annotation alongside live video speech-to-text translation. It means that whatever language you speak, Tetra Pak experts can instantly identify issues and suggest possible solutions.

Asset Health Monitoring

Everyday equipment is already “smart”, why should your plant be any different? Asset Health Monitoring gives you access to the real-time data which combined with our domain expertise enables you to continuously optimise your assets’ performance and health in a proactive way, empowering you to unlock new levels of growth, efficiency, and innovation.

Learn more about Asset Health Monitoring⁠
Service engineer with tablet, Asset Health Monitoring data in background
Insights

Safety, quality & efficiency with Calibration Services

Calibration Services from Tetra Pak secures product safety, maintains product quality and supports audit readiness, while enhancing efficiency and reducing waste throughout your operation.

A man wearing blue standing by a machine and talking to a woman

Discover more solutions and services

service agreements graphic

Service agreements

Tetra Pak® Services Solutions’ extensive service portfolio offers three tailored service agreements based on your specific operational needs and objectives. Discover how Tetra Pak® Plant Care, Plant Perform, and Plant Secure can help optimise your maintenance programs, reduce waste and lower costs.

Learn more⁠
person walking with jug

Consumables

Reduce maintenance, downtime and utilities consumption, while increasing the lifetime of your plant’s equipment with this carefully developed range of consumables.

Learn more⁠
people listening at training machine

Training services

Increase employee engagement and operational performance through this wide range of solutions developed to make learning accessible, empowering and enjoyable.

Learn more⁠

Get in Touch with Us!

Service engineers training

Have questions about our solutions and products, or need some expert advice? Our friendly team is here to help! Just fill out the form, and we’ll get back to you as soon as possible.

Purpose of contact

Please select one option

Business area of interest

Select one or more business areas
Please select business area of interest

Get in Touch with Us!

Summary

Purpose of contact
Business area of interest

Specific area of interest

Please select one option

Get in Touch with Us!

Summary

Purpose of contact
Business area of interest

Scope of request

Please select one option

Food category

Please select one option
  • Please select one option
  • Please select one option
  • Please select one option
  • Please select one option
  • Please select one option

Get in Touch with Us!

Summary

Purpose of contact
Business area of interest

Specific area of interest

Please select business area of interest

Get in Touch with Us!

Summary

Purpose of contact
Business area of interest
Specific area of interest
Scope of request
Food category

What describes your request the best

Please select one option
Please select one option
Brand Owner Consultant Distributor Integrator Manufacturer Original Equipment Manufacturer Potential Investor Retailer Other
Please enter this field

Get in Touch with Us!

Summary

Purpose of contact
Business area of interest
Message
Specific area of interest
Scope of request
Food category
What describes your request the best
Your role

Company information

Please enter a valid work email
Please enter this field
Please enter this field
Please enter this field
Please enter this field
Please select one option
Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Curaçao Cyprus Czech Republic Côte d’Ivoire Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong S.A.R., China Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao S.A.R., China Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Virgin Islands Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican Venezuela Viet Nam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe
Please enter this field
Please select one option
C-suite Vice President Director Manager Specialist Associate Entry level Other
Please select one option
Administrative Business Development Consulting Engineering Executive Management Finance Human Resources IT Legal Marketing Operations Product Management Purchasing Research & Development Sales Sustainability Other
Please select Privacy Policy consent

Thank you for your interest

Your request has been submitted to our teams and we will be in touch shortly. Please click on the button below if you want to submit another request or if you have another query for us.

1, 2 For Packaging and PS&E Automation. For Processing KCs, support will initially be 24/5